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Impossibility to have a clean installation

Tablet TS 10A
Android 8.0 Oreo and older

Hello,

When I start my tablet (or after a reboot), I have the Android GUI but a lot of popup windows telling "Service xxx is stopped" with xxx could be Services Google Play, or Maps or YouTube...

I don't know why this happens as it is the kids' tablet (they installed a lot of things from the google store so...). And it is impossible to uninstall anything.

So I tried to clean the tablet with Android system recovery. I tried "wipe cache partition" and "wipe data/factory reset" several times with several reboots but I had the same result: the wipe function seems working but after the reboot, the Android GUI appears with all the apps/games already installed as if the wipe function under the recovery has not done anything.

So could you provide me a way to fully re-install a clean version of Android without any old data?

Thank you for your help.

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Impossibility to have a clean installation

@PBE1 Welcome to HP Community!

 

I understand that you are unable to uninstall the application.

 

Please refer to the below link to uninstall the application.

 

https://support.hp.com/in-en/document/c03936082

 

If you are still unable to uninstall the application, you have to perform a System Recovery. Please refer to the below link.

 

https://support.hp.com/us-en/product/hp-slate-10-hd-tablet/5447840/model/6528577/document/c04075244

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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Thank you for your answer.
Unfortunately, it does not work.

 

Uninstallation from the GUI does not working so I tried from the recovery tool.
I tried to do a new installation following https://support.hp.com/us-en/product/hp-slate-10-hd-tablet/5447840/model/6528577/document/c04075244.
I took the image from https://support.hp.com/us-en/drivers/selfservice/hp-10-tablet/5447816/model/7298639.
From the recovery tool, I installed update.zip and everything seems good, I had the Installation complete message.
I rebooted the tablet but after a slow start (the HP logo blinking several times at the start) nothing has changed: I have still all the same apps (games...) and the same error messages as if the installation was not done (strange!!).
I did twice but same result.
Do you have any idea?
Thank you for your help.

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@PBE1 

 

Thank you for the update.

 

In that case, I would suggest you to contact our phone support. They will help you.

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Have a nice day!!

 

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Hello,

 

Following your advice, I arrived at the web page : https://support.hp.com/fr-fr/product/hp-10-tablet/5447816/model/7298639/more-options?sku=J6F00UA

But I did not have any phone number neither chat contact...

Please could you provide me a support phone number (for France if possible or US phone if not).

 

Thank you for your help,

PB.

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So what can I do? Does not it exist any way to force the wipe of data?

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So there is no solution to clean my tablet??? Please HP support, help me!! This tablet was quite expensive!!

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@PBE1

 

Thanks for keeping us posted. Since the issue persists after the Reset, Please contact HP Support for Service Options

 

I have sent you a private message with the contact details for HP Support France

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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