• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP SlateBook 10 x2 PC
Android 4.1 - 4.3.1 Jelly Bean

I recently received this HP SlateBook and when I tried to download Google Docs and Presentations, it said that my device is no longer compatible with the apps since it requires Android 4.4 or later, therefore I tried to update my SlateBook but it said that there were no updates available. Therefore I wonder if there is a way for me to update my SlateBook to a later version?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@MargeG

 

I see that you were interacting with @The_Fossette. I'd like to help.

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

7 REPLIES 7
HP Recommended

@Matias00,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you want to know how to update the Android OS on your Slatebook.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I checked the specifications of your Slatebook and see that the latest Android OS available for your Tablet is Android 4.3. You can download this version from the below link.

 

https://ftp.hp.com/pub/softpaq/sp67001-67500/sp67258.exe

 

Hope that answers your question and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

Hi!

 

Thanks for your quick response.

 

Does this mean that I will not be able to update my SlateBook to a newer version? Or is it possible that HP might release a new update for this particular model? And if so, how big are the chances of this happening, considering the age of this model?

HP Recommended

 

@Matias00,

 

It is great to have you back and your patience is greatly appreciated.

 

Yes, you will not be able to upgrade the Android OS on this tablet. I am not sure whether an update will be released for this tablet and I do not have any information about the software updates.

 

I recommend you keep an eye on the HP website, if a newer version of the operating system is released it will be available on the website.

 

Hope that answers your question.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

HP Recommended

No chance of an update.  HP does not support their tablets with Android version updates.

 

Worthless answers here are a waste of time.  A simple "no" would better serve.

HP Recommended

@MargeG

 

I see that you were interacting with @The_Fossette. I'd like to help.

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Hi, I have the same problem, I cannot upgrade to a newer version and many apps. are not compatible with this version anymore (Android 4.3) Can you help?

Thanks!

HP Recommended

There are no updates available.  

 

HP abandoned their Android device owners...   😞

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.