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Honor Student
Posts: 2
Member Since: ‎03-19-2017
Message 1 of 2 (195 Views)

My tablet will not unlock

Product Name: hP7g2
Operating System: Android 5.1 Lollipop

My tablet will not unlock.  It will not let me open the tablet by sliding my thumb to open the tablet.

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Provost
Posts: 16,116
Member Since: ‎07-03-2010
Message 2 of 2 (178 Views)

Re: My tablet will not unlock

Hello, and Welcome to the HP Support Community!

 

Does the screen sense your touch?  Did someone else change the unlock method?

 

If you cannot figure out what happened, a Factory Reset will be necessary.

 

WyreNut

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