10-02-2019 09:28 AM
Hi since yesterday my printer has been playing up. The paper keeps going in crooked, I have checked for any foreign objects but nothing in blocking it. The printer keeps coming up with it's either out of paper when it's not or there's a paper jam which there's not. I can't print anything either from my phone or my laptop.
10-04-2019 06:19 PM
Are you facing the same issue while making a copy?
I suggest you do a Hard Reset on the printer and update the firmware for the printer.
(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Restart the printer.
Clean the paper rollers
Use an automated utility to clean the paper feed rollers inside the printer.
Press the Power button to turn on the printer.
Remove paper from the input tray.
Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button seven times, and then release the Power button.
The printer makes some noise for approximately one minute.
Wait until the printer is silent before you proceed.
Try to print.
Keep me posted, how it goes!
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Have a great day!
I am an HP Employee
10-05-2019 02:54 PM
If you are facing the same issue while making photocopies, then it is likely to be a Hardware issue
I suggest you contact HP Support for Service Options
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
10-06-2019 06:23 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee