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‎03-31-2017 12:17 PM

HP Recommended
Product: Samsung Galaxy s7
Operating System: Other

my OS was just upgraded to Nougat 7.0 since then when i print via the HP Print service plug-in i'm unable to select black and white or color and i'm unable to select pages. I've tried uninstalling and reinstalling the plug in. Any thoughts? 

My printer is an HP Officejet Pro 6790.. Thanks in advance

1 REPLY 1

‎04-01-2017 02:37 PM

HP Recommended

@Bmann1986

Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 6790 Printer. I understand that you are unable to select color and pages while printing from HP Print service plugin and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Open the item you want to print, tap the menu icon  , and then tap Print.
  • A print preview screen displays.
  • On the print preview screen, tap the down arrow  to select a printer.
  • Tap the down arrow   to open the print settings menu, and then tap the down arrow  under color to view the options.

Click here and refer the document for further troubleshooting steps.

Let me know how it goes.

If the issue is resolved and you appreciate my help,

please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers!

Sandytechy20
I am an HP Employee

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