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Recieved a ,"Printer certificate change was detected. Why and what do I do?

HP Recommended
Example: HP ENVY PHOTO 6200

HP ENVY PHOTO 6200, ERROR MESSAGE was displayed on my phone, " change in printer certificate  was detected. What do I do?

3 REPLIES 3
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HP Support Agent
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Hi @babygirlhaman

 

Welcome to the HP Support Community. I'd be happy to assist you with the certification error.

 

To better assist you -

 

1.) Are you using an Android or an iPhone? 

2.) Have you tried a different browser?

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Yes I am using an Android and yes I have tried a different browser. An unknown  suspect retrieved our internet services and invaded our space?

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HP Support Agent
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Thanks for replying @babygirlhaman

 

Can you please send us a picture of the error screen? 

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Asmita
I am an HP Employee

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