08-16-2019 09:06 AM
When I connected my android phone to my computer via data cable, I cant transfer data through computer and phone. It's only charging. But pen drive, mouse and other all drivers are working correctly.
08-18-2019 07:02 PM
Thank you for posting on the HP Support Community.
- Is it an Android phone or iOS device?
- Have you tried with other Phones?
- Are you getting any notification to select Media or storage device when the USB cable is connected to the phone?
- Have you enable mass storage on the phone?
Keep me posted for further assistance.
I am an HP Employee