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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Hp 10 2101us

I aquired this tablet from a family member. They purchased it off some tv advertising. To my understanding a factory format was performed. And when it turned back on. It was running the China android image.....so now for months i have had it searching for a US android image to format this tablet with....i have tried some downloads i have seen however i get the infamous "can't install this package over a newer one." "Install aborted". I have tried to dig into the files and change the "date" of creation to see if that would help. So hopefully someone at hp can lend me a hand.

6 REPLIES 6
HP Recommended

@Cheesecrums


Welcome to HP Community

 

You can try downloading the Android OS from HP Website: https://support.hp.com/us-en/drivers/selfservice/hp-10-tablet/5447816/model/7298639

 

Keep me posted how it goes 😊

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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@KrazyToad

 

The link you provided supplies two downloads:  China and WW (WorldWide, excluding China and the US)!

 

It's not going to go well.  The user desires an English version.

 

WyreNut

 

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Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
HP Recommended

@WyreNut

 

As per the release note, the 2nd download is for global worldwide languages including English 😊

KrazyToad
I Am An HP Employee

HP Recommended

Although it says excludes US. I will try to WorldWide OS and see what happens i will reply tomorrow with results

HP Recommended

@Cheesecrums

 

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

HP Recommended

I answered a similar post a long time ago, and if the HP Rep's suggestion fails, try going to this page (where a download is CLEARLY listed for the US)...

 

HP 10 Plus downloads

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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