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Message 1 of 13 (1,881 Views)

Virus apps (UC News, Best Video and File Manage) got inside & became system apps,cant be uninstalled

[ Edited ]
Product Name: HP 10 Tablet
Operating System: Android 4.1 and older

These apps became system apps so they cant be uninstalled and only can be disabled. Even after disabling them they automatically start when I use internet on my Tablet.. They are not removed even after Factory Reset..Please help

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Message 2 of 13 (1,855 Views)

Re: Virus apps (UC News, Best Video and File Manage) got inside & became system apps,cant be uni

Hello, and Welcome to the HP Support Community!

 

If you could provide the exact model number of the tablet, we might be able to locate a firmware reflash for it.

 

WyreNut

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Message 3 of 13 (1,825 Views)

Re: Virus apps (UC News, Best Video and File Manage) got inside & became system apps,cant be uni

MODEL : HP_10_TABLET,   HP 10  1901

Android Version : 4.1.2

India

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Message 4 of 13 (1,822 Views)

Re: Virus apps (UC News, Best Video and File Manage) got inside & became system apps,cant be uni


WyreNut wrote:

Hello, and Welcome to the HP Support Community!

 

If you could provide the exact model number of the tablet, we might be able to locate a firmware reflash for it.

 

WyreNut



MODEL : HP_10_TABLET,   HP 10  1901,Android Version : 4.1.2, India

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Posts: 16,116
Member Since: ‎07-03-2010
Message 5 of 13 (1,807 Views)

Re: Virus apps (UC News, Best Video and File Manage) got inside & became system apps,cant be uni

I believe the file you want can be found on this page:

 

http://support.hp.com/us-en/drivers/selfservice/HP-10-Tablet/5447816

 

Choose the "WW" (WorldWide") file.

 

Installation instructions here:  http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-10-Tablet/5447816/swItemId/ob-151341-1

 

WyreNut

-------------------------------------------------
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You too can become an HP Expert! Details HERE!


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If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
Tutor
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Member Since: ‎05-31-2016
Message 6 of 13 (1,607 Views)

Re: Virus apps (UC News, Best Video and File Manage) got inside & became system apps,cant be uni

Dear, I dont know why but my HP 10 Tablet is not being able to Hardware Reset. I am following the exact procedure as shown in the forum. Please help
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Message 7 of 13 (1,596 Views)

Re: Virus apps (UC News, Best Video and File Manage) got inside & became system apps,cant be uni

Dear, I dont know why but my HP 10 Tablet is not being able to Hardware Reset. I am following the exact procedure as shown in the forum. Please help
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Member Since: ‎05-31-2016
Message 8 of 13 (1,571 Views)

Re: Virus apps (UC News, Best Video and File Manage) got inside & became system apps,cant be uni

Yess Dear I have tried both update.zip files but while updating the system said these updates are not of this phone..

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Message 9 of 13 (1,566 Views)

Re: Virus apps (UC News, Best Video and File Manage) got inside & became system apps,cant be uni


satishshukla wrote:

Yess Dear I have tried both update.zip files but while updating the system said these updates are not of this phone..


Phone?  You stated you have an HP 10 tablet...

 

HP has basically abandoned it's Android devices.  Many update.zip files are missing, and no matter how much I complain, they do not return.

 

Wish I had a better answer for you!

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
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Member Since: ‎05-31-2016
Message 10 of 13 (1,560 Views)

Re: Virus apps (UC News, Best Video and File Manage) got inside & became system apps,cant be uni

Yess It is a 10 inch tablet.. While verifying the update.zip file it said The udate is not this phone..
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