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Student
Posts: 1
Member Since: ‎03-19-2017
Message 1 of 2 (229 Views)

connection problem

Product Name: motoG 2ndgeneration mobile pho
Operating System: Other

Hi, ive connected my moto G phone to the printer 'envy 4520' but it wont print any pictures. Nothing happens  any suggestions welcome

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HP Support Agent
Posts: 7,259
Member Since: ‎01-29-2014
Message 2 of 2 (210 Views)

Re: connection problem

Hey there! @antoni73, Thanks for stopping by HP forums!

 

I understand you have issues printing photos from your smartphone.

 

Don't worry I'd like to help you out.

 

Did make any changes to your printer?

 

What is the Android version you are running on your smartphone?

 

Download and install HP AiO Printer Remote app from play store on your device and check if it helps.

 

Refer this article to know how to use HP AiO Printer Remote App.

 

 

Please let me know the outcome.

Have a wonderful day ahead! Smiley Happy

MrRobot
I am an HP Employee

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