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HP Recommended

I have an android and the messages of failed printing appears on my phone and I can't see where to go to clear the Q

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@cathy21

 

Greetings and Welcome to the HP Support Community. 

 

Don't worry, I'm here to help! To better assist you - 

 

1) What's the model name of the printer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

 

2) What's the android version installed? 

 

While you respond to that, let's try these steps -

 

1) On your Android device, tap the Settings icon , and the select Apps or Applications.

2) Select Show System Apps.

3) Scroll down the list, and then select Print Spooler.

4) Depending on your Android device, tap Storage, and then select Print Spooler.

5) Select Clear Cache and Clear Data.

6) Open the item you want to print, tap the menu icon , and then tap Print.

A print preview screen displays.

7) Next to Select a printer, tap the down arrow to view the printer list, and then select your printer.

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

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