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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-28-2017 08:56 PM - last edited on ‎12-28-2017 09:03 PM by Retired

HP Recommended

What do I do if my tablet is locked. Can’t turn off. I deleted all data so I could reset it. I’m trying to get a new password since I don’t have the original password. My screen is locked on a arrow screen.

3 REPLIES 3

‎12-30-2017 11:36 AM - edited ‎12-30-2017 11:37 AM

HP Recommended

Hi @Vklich,

 

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding assistance with not being able to work on your tablet as it is locked. I will be delighted to assist you here.

Superb description and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

  • Is it a Windows or Android tablet?
  • Please provide the complete model# and product# of the tablet with the version of the operating system installed.
  • Did you hold down the power button till the tablet turns off?
  • Please share an image or screenshot of the screen that you see for us to help you accurately.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

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‎12-30-2017 12:19 PM

HP Recommended
👍🏻
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‎12-30-2017 12:40 PM

HP Recommended

I don’t know the model#, it was my Dads & I just started to fool around w it. I tried all the suggestions but now all it shows us the setup options & it’s stuck on that screen. Can’t even start over. Embarrassing to say but I am NOT computer savvy what so ever.

Thank u

V Klich

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