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‎12-02-2017 08:19 AM - last edited on ‎07-16-2020 03:31 AM by Retired

HP Recommended
Product: hp photosmart 5520

when I try to sign on to hp eprint and I enter my email and password that I have been using for years, I get a message "the email or password that was enterted is not working". Everything was working fine a month ago. How can i find out what email or password hp eprint is lookinf for?   appreciate any suggestions.

1 REPLY 1

‎12-04-2017 10:55 AM

HP Recommended

@harlan3

 

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand you are facing issues with logging into the HP connected account.

 

Let me ask you a few questions to understand the issue better.

 

How long are you facing this issue?

Did you re-check the spelling of the username and the password?

 

Meanwhile, you could follow this link and perform step 2, to turn off and turn on the web services.

 

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 🙂

Barachiel
I am an HP Employee

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