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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-21-2018 03:50 AM

HP Recommended
Product: hp slate 21 s 100
Operating System: Android 4.1 - 4.3.1 Jelly Bean

    i done factory reset formating done but when reboot system now  freezee on the start of hplogo and android

1 REPLY 1

‎05-22-2018 07:27 AM

HP Recommended

@bong1970

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, HP Slate is freezing while booting,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried any troubleshooting steps?

 

Let's perform a hard reboot: 

Perform a hard reboot to unlock the computer. Press and hold the power button for more than eight seconds. After the computer fully shuts down, wait a few seconds, and then press the power button to turn on the computer.

 

If the issue still persists, please contact our phone support: 

HP Support can be reached by clicking on the following link:

 

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

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