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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-26-2019 09:55 PM

HP Recommended
Product: HP Slate 7 Beats Special Edition
Operating System: Android 4.1 - 4.3.1 Jelly Bean

IMG_20190627_121134.jpg

My Beats Tablet stack...

I heard that Kit Kat had a problem with the SD card depending on Tegra 7,

so I was using it without updating from the 4.2 Jerry bean.

Currently, I am in trouble because I cannot obtain the factory image of the first 4.2 Jerry bean.
Does anyone have a backup .img?

3 REPLIES 3

‎06-26-2019 09:56 PM

HP Recommended

I forgot, no need "use Kit Kat Image" answer.

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‎07-02-2019 10:28 AM

HP Recommended

was version 4.2.2

how to find factory img

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‎07-02-2019 01:29 PM

HP Recommended

@Cafenez
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,
Firstly, let's install Google Android KitKat Restore Image and then you can upgrade Android to Jellybean. 

Click here for Google Android KitKat Restore Image download. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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