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HP Recommended
Slate 10 H 3600

My tablet gives me a connection error for logging onto Pandora and the web....my settings seem ok, should I contact HP for help?

1 REPLY 1
HP Recommended

@redtwig

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I would like to help

 

Have you tried connecting to other Networks? If you have the same issue connecting with other Networks, I suggest you backup your data and perform a Reset

 

All data saved on your device is deleted when you perform a factory reset. All apps are uninstalled. Data stored in your Google Account can be restored. Back up all important files, either on the Web or with an external storage device, before resetting the tablet.

  1. If you have a microSD card installed in the tablet, remove the memory card before resetting the tablet.

  2. From the Home screen, touch the All apps icon, and then touch the Settings icon.

  3. In the Personal section, touch Backup & reset.

    Figure : Backup & reset

    Backup & reset
  4. Touch Factory data reset.

    Figure : Factory data reset

    Factory data reset
  5. Touch Reset tablet.

    Figure : Reset tablet

    Reset tablet
  6. If you set a lock screen password for your tablet, enter your password when prompted.

  7. Touch Erase everything to confirm and begin the reset.

    Figure : Erase everything

    Erase everything
  8. The tablet powers off and the screen shows Erasing. When the reset is complete, the tablet reboots.

You can refer to this Link: https://support.hp.com/us-en/product/hp-slate-10-hd-tablet/5447840/model/6608629/document/c04052020

 

This should resolve the issue. Keep me posted how it goes 👍

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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