slate 21 and bug logo HP

[Bagaudes_49]

My slate 21 bug on logo HP. Recovery is not possible . No sd card access...no access adb via usb ( error closed). I m search a lollipop version with de card and usb permissions.  Thank you

[Riddle_Decipher]

@Bagaudes_49 The product seems to be obsolete and hence we have limited support assistance available for the same, there are no upgrades for the OS available either, with that said, if you wish to resolve the issue with performing an HP Recovery, here's the best way to get it done:

1. With the computer powered off, press and hold the Volume down button  and Power button  at the same time.

   Figure : Power, Brightness, and Volume buttons

   1. Volume up  and down  buttons

   2. Brightness up  and down  buttons

   3. Power button 

2. When an HP logo appears on the screen, release the buttons.

   After a few seconds, the Android system Fast boot menu appears.

3. Use the Volume down button  or the pg dn arrow key to move the highlighted selection to Recovery mode.

   Figure : Recovery mode

   

   NOTE: 

   The touch screen is disabled when the computer is in recovery mode. Use the Volume up button  and Volume down button , or the pg dn and pg up keys, to navigate up or down in the recovery menu. Use the Brightness up button  or Enter key to make a selection.

4. Press the Brightness up button  or Enter key to select.

5. In the Android system recovery menu, use the Volume down button  or the pg dn arrow key to move the highlighted selection to wipe data/factory reset.

   Figure : Wipe data/factory reset

   

6. Press the Brightness up button  or Enter key to select.

7. The screen displays Confirm wipe of all user data? THIS CAN NOT BE UNDONE. Use the Volume down button  to move the highlight down to Yes -- delete all user data.

   Figure : Confirm wipe of all user data

   

8. Press the Brightness up button  or Enter key to confirm and begin the reset.

9. A recovery system screen shows the reset process. Wait for the reset process to complete.

10. When the screen says Data wipe complete, highlight Reboot system now, and then press the Brightness up button  or Enter key to select.

    Figure : Reboot system now

    

    Wait for the computer to reboot.

11. Set up the computer by following the steps in the HP support document Setting Up Your HP Desktop Computer.

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