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Tutor
Posts: 10
Member Since: ‎10-11-2013
Message 1 of 10 (3,299 Views)
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slate 21: recovery image?

While I can find Slate 7 system recovery images and instructions on HPs site, so far I have not been able to find where the corresponding information for the Slate 21 is. Powering on with the volume button pressed reaches a screen just like the one in the Slate 7 instructions and so provides an option for restoring things from the SD card if I have a failure - but that needs the image file! At present "drivers and software" section of the HP web site does not even admit to the Slate 21 existing... I presume that this is just that that has not caught up but I would really like to feel safe sooner rather than later please...

   Arthur

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Re: slate 21: recovery image?

Arthur

 

At this point HP does not provide system recovery images for the Slatebook or the Slate 21 (both are Android 4.2). If this changes, I will be happy to post here and let you know. Sorry I don't have better news to share.

 

Jendyruth

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Intern
Posts: 40
Member Since: ‎08-23-2013
Message 2 of 10 (3,254 Views)

Re: slate 21: recovery image?

Arthur

 

At this point HP does not provide system recovery images for the Slatebook or the Slate 21 (both are Android 4.2). If this changes, I will be happy to post here and let you know. Sorry I don't have better news to share.

 

Jendyruth

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Professor
Posts: 1,076
Member Since: ‎02-02-2012
Message 3 of 10 (2,882 Views)

Re: slate 21: recovery image?

Hi @acn1 --

 

The recovery image for Slate 21 is now posted:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-127666-1&cc=us&dlc=en&lc=en...=

 

(See the "How to install" tab for recovery instructions)

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Honor Student
Posts: 2
Member Since: ‎08-23-2015
Message 4 of 10 (1,728 Views)

Re: slate 21: recovery image?

Hello,

 

The posted link is broken and I could not find the image by searching the Support section on the HP website.

Would it be possible to post an updated link?

 

Thanks for your help.

Provost
Posts: 16,116
Member Since: ‎07-03-2010
Message 5 of 10 (1,720 Views)

Re: slate 21: recovery image?


TiborBarna wrote:

Hello,

 

The posted link is broken and I could not find the image by searching the Support section on the HP website.

Would it be possible to post an updated link?

 

Thanks for your help.


Are you asking about the Slate 21?  If so, which model?  k-100, s-100, or Pro?

 

WyreNut

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Honor Student
Posts: 2
Member Since: ‎08-23-2015
Message 6 of 10 (1,691 Views)

Re: slate 21: recovery image?

Hi WyreNut,

 

Apologies, I should have made it clear, I am looking for the HP Slate 21 Pro AiO 200s – GOW16AT 

 

Thanks again.

Provost
Posts: 16,116
Member Since: ‎07-03-2010
Message 7 of 10 (1,680 Views)

Re: slate 21: recovery image?

Here is the page that is supposed to have the download, but they don't seem to offer Android!?!

 

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=6657670&lang=en&cc=us

 

I'll try to get HP's attention.

 

WyreNut

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Provost
Posts: 16,116
Member Since: ‎07-03-2010
Message 8 of 10 (1,656 Views)

Re: slate 21: recovery image?

I have been informed you need to contact HP directly about this issue.

 

To contact HP directly, click this link: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

Outside the USA: http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Please let us know what kind of resolution you get from HP!


WyreNut

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Student
Posts: 1
Member Since: ‎01-24-2016
Message 9 of 10 (1,328 Views)

Re: slate 21: recovery image?

                      Please someone who have the image for recovery Slate 21 K 100? i cant find it on hp page, my slate its damage since i got 4.4.2 i wanna restart softaware thanks.

 

Hola si alguientieen la imagen de recuperacion de la Slate 21 K100 se lo agradecere eternamente mi slate se malogro no leee lso puertos usb ni puedo copiar archivos desde que actualize a 4.2.1 queiero ponerla al sistema con el que vino, gracias. o cualquier ayuda igual gracias.

Student
Posts: 1
Member Since: ‎05-22-2017
Message 10 of 10 (510 Views)

Re: slate 21: recovery image?

Hi! Did you fixed the problem? Did the HP sent you the recovery image? Thank y!!!

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