04-29-2019 03:23 PM - edited 04-29-2019 03:24 PM
Thank you for posting on the HP Support Community.
- Have you made any hardware/software changes?
- Have you tried any troubleshooting steps?
While you respond to that, let's try these steps:
- Hold down the power button for about15 seconds. Wait a minute, then try turning it on again.
- If that doesn't help, you may need to factory reset it: http://support.hp.com/us-en/document/c04052020
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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