Best of the Community Blog

Happy 9th birthday to the HP Support Forum!

The HP Support Forum has taken another trip around the sun – happy 9th birthday to the community!

 

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From #HPMeetup17 to #HPExpertDay, we had another amazing year.

 

If you have any other favorite memories of year 9, please do share them in the comments.  Thank you for yet another wonderful year!

Another one for the books: results of the Fall 2017 #HPExpertDay

Last week, from September 20-21, 483 HP employees from around the globe logged onto the typically peer-to-peer HP Support Forum to help as many customers as possible over a 24 hour period on the final Expert Day of 2017.  How impactful was this?  

The Fall 2017 Expert Day is coming on September 20-21!

Save the date – the next #HPExpertDay is September 20-21, 2017!  
 
The Fall 2017 Expert Day is coming on September 20-21!

Blast from the past: Meet HP's very first product, the 200A Audio Oscillator

Something very cool happened at HP HQ this week. 

 

Last week, a loyal HP customer reached out to our Executive Relations team with an exciting offer – he had, in his possession, a HP 200A Audio Oscillator, and he wanted to present it to HP.

 

Of course it was accepted!

 

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Rolling out the red carpet for HP Experts at #HPMeetup17

Last month, HP rolled out the red carpet and brought our top contributing HP Experts to Portland, Oregon, for the 2017 HP Experts Global Meetup, also known as #HPMeetup17 on social media. HP Experts are the folks who volunteer their time to help members of the HP Support Forum. They're a very diverse group of folks from all over the world and different walks of life, but what they share in common is that they're very passionate about technology and equally as passionate about helping others. Many of them have been helping the community, together, for years.
 
So what better way to recognize them than to bring them all together in person?
 
Rolling out the red carpet for HP Experts at #HPMeetup17

Guest Post: Spreading joy to my local hospital through HP's Product Loan Program

One of the privileges that the HP Experts Program offers is access to the latest technology directly from HP through their Product Loan Program, which loans out the latest HP technology to the most active members of the community.  

 

The Product Loan Program allows first-hand access to HP's latest products.  Experts can choose between desktops, notebooks, tablets, and printers.  By using them for about a year, I have real world experience with latest HP technologies, as well as tech components and software. Therefore, I can better help members who are having issues.

 

However, the best part of this is that after using them for about a year, you have the unique chance to keep them walking... and benefit your local community by donating the products to charity.

 

And that's a wrap for the first #HPExpertDay of 2017!

Last week, HP employees participated in the very first #HPExpertDay of 2017, and how!  From March 22-23, 434 HP employees volunteered their time on the HP Support Forum to make sure that every customer who asked a question was helped.And that's a wrap for the first #HPExpertDay of 2017! 
 
 
 
 

Announcing the next #HPExpertDay: March 22, 2017

Mark your calendars - the next #HPExpertDay is on March 22-23, 2017.  It will start at 7am Pacific Time on March 22 and end at 7am Pacific Time on March 23.  That's right, it's a 24 hour event!
 
Announcing the next #HPExpertDay: March 22, 2017

2016: A year in review

I know that it’s a couple of weeks into 2017, but I still wanted to say – HAPPY NEW YEAR!  When the holidays roll around, it’s inevitable to reflect, and with such an action-packed 2016, we wanted to share with you some of the highlights of the community in 2016.
 
2016: A year in review

Happy holidays!

Whether it's sipping on hot chocolate or egg nog, donning ugly sweaters, hitting the slopes, or however you spend the holidays with your loved ones, we hope that you have a good one and wish you the best in 2017!

 

From our family to yours...

Happy 8th birthday to the HP Support Forum!

Today marks 8 years since the launch of the HP Support Forum -- that means happy birthday to our community!

 

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#HPMeetup16 ends with a bang in Barcelona, São Paulo, & Dublin

It seems like just yesterday that we were kicking off #HPMeetup16 in Beijing and Grenoble, then making our way over to Seattle, so it seems too soon for me to write this, but -- #HPMeetup16 has concluded with a bang in Barcelona, São Paulo, and Dublin!  Where has the time gone?  I guess it really does fly when you're having a good time Smiley Wink

 

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Yet another #HPExpertDay success!


Once again, volunteers all around the globe have gotten together and made for yet another successful #HPExpertDay!
 
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This past week, the HP Support Forums, which is typically peer-to-peer, was swarmed by over 450 HP employees and partners from all around the globe for a 24 hour period, volunteering their time to help as many customers as possible.  This #HPExpertDay took place on September 21-22, spanned all 7 of our different language communities, and welcomed all topics.  Here are the global results...

Mark your calendar: #HPExpertDay is coming on September 21!

We are pleased to announce that the next #HPExpertDay will be on September 21st. That means that for 24 hours straight starting at 7am on September 21st, the very HP employees who create and support your HP products will roll up their sleeves and swarm the HP Support Forum to try their darndest to answer all your toughest tech questions.

 

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An inside look at HP's Product Loan Program as told by an HP Expert

I have been an HP Expert on the HP Support Forums since the beginning in 2008.  This has given me many opportunities, the best of which has been the Product Loan Program, which loans out the latest HP technology to the most active members of the community.
 
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That's a wrap: #HPMeetup16 in Seattle success!

I don't know about the rest of you, but I'm still reeling from the excitement of last week's HP Experts Meetup in Seattle.  Following the fantastic Meetups of the French community in Grenoble and the Chinese and Korean communities in Beijing earlier this spring, the English community descended upon Seattle for our own adventure, and boy, does this crew know how to have a good time!

 

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HP wins the Lithy Award for Total Community All Star at LiNC '16

We have some very exciting news to share – HP won the Lithy Award for Total Community All Star at LiNC '16!  
 
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500+ volunteers come together for the first #HPExpertDay of 2016

And what an exciting Expert Day it was!  
 
For the uninitiated, Expert Day can best be described as a tech support marathon. It's an online event where volunteer HP employees and partners, as well as volunteer HP Experts, from all around the world, swarm the HP Support Forum and do their darndest to help out as many customer as they possibly can.
 
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#HPMeetup16 kickoff in Beijing and Grenoble

If you’ve been hanging out in the community, you’ll know that our HP Experts are a dedicated group of volunteers whose passion is helping our customers each and every day.  To show our appreciation for this amazing group of folks for all that they do for our community, we host meetups for them annually, where we fly them out to a destination for a few days of fun, because how cool is it to meet the folks who you’ve been chatting with on the HP Support Forum, in person?!

 

Following last year’s epic Global HP Experts Meetup in San Francisco, with Experts from all seven language communities attending, we decided to switch things up this year — rather than one big global meetup, this year, we’re having several regional meetups for each of our language communities.  To kick off the regional meetups for #HPMeetup16, the Chinese and Korean communities met up in Beijing this past month, and the French community met up in Grenoble!

 

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So what does a Community Manager do at HP?

Is a question that I get asked a lot.  Um, only the most awesomest stuff evar!! Smiley Wink  It's hard to believe, but this week, I actually celebrated both my 7th anniversary of being a community manager (CM), as well as my 1 year anniversary of being one at HP.  I often get asked what exactly a CM is and does, so I thought that with these anniversaries, now was more a fitting time than ever to reflect, shed some light, and share a bit about my story.  I could probably write a novel about CMs and community management, but I'll try to keep it to one blog post. 

 

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New Year, New Look!

With a new year upon us, we wanted to freshen up our look, so I'm excited to announce – we've launch a new look for the HP Support Forum!
 
The new homepage features brighter colors and a cleaner design.  We wanted to make the page easier to navigate and more user-friendly:
 

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Design changes include...

Happy New Year from the Community Team!

Welcome to 2016!!  I hope that everyone had an amazing holiday and got to spend lots of quality time with friends and family.

 

While I'm wishing you a happy new year, I also wanted to take a moment to reflect on 2015.  It's been a big year for the community.  From new team members, to all of the great virtual and in-person events, the community was filled with a lot of changes and excitement.   Here are some other highlights...

 

We grew in many ways.  

More members, more posts, more solutions...  Activity grew by over an astounding 50%.  That's over 50% more posts and solutions!

 

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HP How To For You – Microsoft Edge Features

More Windows 10 tips coming at you in this episode of HP How To For You, and this one is specifically around Microsoft Edge features!  Learn more about how to make web notes, create reading list, use reading view, and then some.  You can also see how @Bill_F looks in a blue mustache and what @SE_Video does in her sparetime online:

 

 

Like what you see?  Subscribe to their YouTube channel for new episodes every two weeks!

HP How To For You – Windows 10 Keyboard Shortcuts and Productivity Tips

In this episode of HP How To For You, @Bill_F shares his favorite Windows 10 keyboard shortcuts and productivity tips, including how-tos on customizing your Start menu and task bar, as well as managing your notifications.  

 

Though Steph wistfully wishes that Bill would make her wildest dreams come true by doing all of her chores, Bill helps her by sharing tips on how to work faster and better.  Hey, as the old saying goes, give a man a fish and you feed him for a day, but teach a man to fish and you feed him for a lifetime, right? Smiley Wink

 

 

Like what you see?  Subscribe to their YouTube channel for new episodes every two weeks!

HP How To For You – The Password Recovery Episode

In this 6th episode of HP How To For You, @Bill_F shares recovery methods for a forgotten password as well as tips for how to create a strong password.  For example, find out the logic behind how Steph turned "Bill Is My Man Crush Monday" into "B1ll!mMCM" Smiley Wink

 

 

Like what you see?  Subscribe to their YouTube channel for new episodes every two weeks!

HP How To For You, Episode 5 – Using HP Support Assistant

Or as we know it behind-the-scenes, HPSA!  This latest episode of HP How To For You will discuss the newly released version of it to help you keep your PCs and printers up-to-date.  Check it out.  You might even get a little wanderlust from this episode for some place tropical Smiley Wink

 

 

Like what you see?  Subscribe to their YouTube channel for new episodes every two weeks!

HP How To For You – Updating Drivers After Upgrading to Windows 10.

The latest HP How To For You vlog is up, and this episode shows you the various ways in which you can update your drivers after upgrading to Windows 10.   And, that's not all -- you also get to see what @Bill_F looks like with hair.  Check it out:

 

 

Like what you see?  Subscribe to their YouTube channel for new episodes every two weeks!

HP How To For You: The #HPMeetup Edition

When the HP Experts descended upon San Francisco for the HP Experts Global Meetup earlier this month (catch my recap here), the crew of "HP How To For You" took the opportunity to pick their brains!  In this latest vlog, @Bill_F and @SE_Video get Expert insight on their favorite Windows 10 features, how to optimize PC performance, the latest in printing technologies, and what they look for when purchasing a new PC or printer.  

 

Check it out and see if you recognize any Experts (and yours truly might make a couple bit appearances in it... Smiley Tongue):

 

 

Like what you see?  Subscribe to their YouTube channel for new episodes every two weeks!

Episode 2 of HP How To For You is up - Setting Up a New Computer

In this episode, @Bill_F and Steph share tips on how to best setup a new PC. Bill also shares some of the tips that he uses when conducting PC audits.  Check it!

 

 

Like what you see?  Subscribe to their YouTube channel for new episodes every two weeks!

A Community Manager's recap of the 2015 #HPMeetup, as told through tweets

Is anyone else still recovering from the Meetup?  I don't know about the rest of you, but even though the Meetup was pretty much in my backyard in San Francisco, I feel like I've just gotten back from an overseas trip in an opposite time zone!  The culprit: too much fun at the Meetup Smiley Wink

 

As event planner @Natalie_B emailed to all attendees...

 

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How awesome is that?!

 

Leading up to the Meetup...

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