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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎09-22-2023 07:50 AM

HP Recommended

I called and did what was recommended but am still experiencing the issue. I am now engaging with my employer IT group to see if the problem is really with the Customer Service platform I use for work to take calls.

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‎09-22-2023 12:37 PM

HP Recommended

Welcome to HP Support Community.  

 Please follow the troubleshooting steps:

 

  • Set the headset as a default audio device under PC sound settings.
  • Ensure that only one softphone application is opened at a time.
  • Set the targeted softphone under Poly Lens application.
  • Try connecting the headset using native Bluetooth.
  • Ensure your headset firmware is up-to-date.
  • Test the headset with different softphone and PC.

If the issues still persist, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Regards,

Prajwal

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.