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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎06-26-2023 04:31 AM

HP Recommended

Hi,

Been happily using this headset for a few years, now when switching on it says "Power On, Battery High, Bluetooth off"

 

The bluetooth switch does not attempt pair, sliding it just says "battery high"

 

Have reset the settings to default using the hub software.

 

Was thinking is a button combination that disabled the bluetooth on the headset somehow, appreciate any assistance?

 

Thanks.

2 REPLIES 2

‎07-14-2023 03:34 AM

HP Recommended

Hi,

Does anyone in Poly/Plantronics still have knowledge how this headset was designed? Someone designed it to say "bluetooth off" in a specific circumstance so I dont think they are faulty. However I as far as I can see this state is not documented anywhere in the public domain.

 

Not looking for replacement or repair, they work fine in wired mode still.

Was this reply helpful? Yes No

‎07-14-2023 04:52 AM

HP Recommended

Hello @Dringo 

 

welcome to the Poly community.

 

This would need to come into support as all of us are just volunteers.

 

Best regards

 

Steffen

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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