BT 700 no longer pink when not on a call

[MattRossHDR]

The BT700 for my V8200 no longer lights up pink when I'm not on a call. It's red or blinking blue, the same as on a call. Neither of those makes sense because when I am on a call, red means I'm muted, and blinking blue means I'm talking. My V5200 has the same function change. I recently updated to Poly Lens 2.1. Why was this status light removed?

[M_Salman]

Hi @MattRossHDR, Welcome to Poly HP Support Community.  
 

I’m sorry to hear about the issue you’re experiencing with the Voyager 5200 UC. I understand how important it is to have your headset functioning properly, and I’m here to assist you in resolving this.
 

Please follow the troubleshooting steps below and test the headset:
 

Connect the headset via USB cable to your PC

• Use the Poly Lens application to verify and update the headset’s firmware.

Reset the headset

• Perform a reset using the Poly Lens application on your PC.

If the issue still persists, I would request you contact our HP Support, and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[MattRossHDR]

Restarting my computer resolved the issue for both headsets.Thank you.

[M_Salman]

Thank you for confirmation @MattRossHDR