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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-30-2021 04:10 PM

HP Recommended

Hi,

 

I recently got this headset and have been trying to get this headphone to work. Nothing works at all, period.  I plug in the USB and instantly the USB is flashing purple and Windows recognizes the USB dongle but doesnt associate it as an Audio device. I have tried to reset the USB dongle and attempted the solution in the KT - nope, doesn't work. I have tried this on 4 computers, NONE have the ability to recognize and give me simple audio and voice capabilities.


When I try to pair this to my phone, its apparently not supported and doesnt work. I even downloaded the Platronics HUB and updated the firmware, nope, still does not work.  It's fully charged, I have been trying to put it into PAIRING mode and nothing works. I seriously want to chuck this headset away.

1 REPLY 1

‎01-31-2021 03:09 AM

HP Recommended

Hello @FrustratedConsumer  ,

 

Welcome to the Poly Community.


The BT600 is a USB dongle that enables many of our award-winning headsets to be connected to a PC/Mac

 

Unfortunately, you have failed to provide any details on what kind of headset you are using and/or if this is a brand new unit.

 

We can only suggest contacting the organization that sold this to you for a return or contact headset.helpline@poly.com?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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