BT700 + Voyager Focus 2: Microphone Volume Issues on Windows 11

[TordekGorun]

Hi everyone,
I'm using a Voyager Focus 2 Series headset with a BT700 dongle, both updated to the latest firmware. However, on Windows 11, the microphone volume is extremely low — when I run tests, the input level is only about 3%.

Interestingly, if I position the microphone in a very specific spot, people can hear me, but if I move it even 1 millimeter, no one can hear me at all.
On Android, though, the microphone works perfectly fine and has good sound quality.

Has anyone experienced something similar? Is there anything I can do to fix this issue on Windows 11?

Thanks in advance for your help!

[M_Salman]

Hi @TordekGorun, Welcome to the Poly HP Support Community.  
 
I’m sorry to hear that you’re experiencing issues with your Voyager Focus 2 UC headset. I understand how important it is to have your headset functioning properly; I’ll do my best to help you get this resolved quickly.
 

To begin, I kindly request you to follow the steps below to troubleshoot and test the headset:
 

1. Firmware Update: Please open the Poly Lens application and confirm that your headset firmware is up to date. Ensure there are no pending updates.
2. Wearing Sensors: Try disabling or resetting the headset's wearing sensors via the Poly Lens application.
3. Audio Settings: Verify that the headset is set as the default audio device on both your PC and your softphone application.
4. Headset Reset: Perform a full reset of the headset using the Poly Lens application.
    

If the issue still persists, I would request you contact our HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or it solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman