Bought an Voyager 4320 Series and it does not connect to the PC, only using the cable

[Gabriel_Z88]

Since I received my headset, I'm not able to connect it using Bluetooth, only cable. I'm not able to charge it too, even always using the standard Poly cable that came with the headset.

[Meghana_10]

Hello @Gabriel_Z88, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager 4320 Series. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try connecting the headset according to the steps provided below so that I can assist you further?

Connect to PC:

Your Bluetooth USB adapter comes pre-paired to your headset. 

1. Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.

2. The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are wearing your headset, you hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid. 

3. Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your headset behavior through advanced settings and options.

Configure USB adapter:

Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music, you will need to configure your Bluetooth USB adapter.

Windows 

1. To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound > Playback tab. Select Poly BT700 or Plantronics BT600, set it as the Default Device and click OK. 

2. To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter.

Mac 

1. To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Poly BT700 or Plantronics BT600.

Pair to mobile device:

1. To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear "pairing" and the headset LEDs flash red and blue.

2. Activate Bluetooth on your phone and set it to search for new devices.

•iPhone Settings > Bluetooth > On* 

•Android Settings > Bluetooth on > Scan for devices* 

NOTE *Menus may vary by device. 

3. Select “Poly V43XX Series.”

Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing. 

NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth adapter.

Pair USB adapter again

Typically, your USB adapter is pre-paired to your headset. In the event that your adapter is disconnected or bought separately, you will need to pair the adapter to your headset. 

1. Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it. 

2. Put your headset in pair mode. 

3. Put your Bluetooth USB adapter into pair mode by selecting "Pair" in Poly Lens App. Your adapter flashes red and blue. Pairing is successful when you hear "pairing successful" and "PC connected" and the Bluetooth USB adapter LED is solid.

Pair mode:

Slide and hold the headset Power switch away from the off position until the LEDs flash red and blue.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @Gabriel_Z88 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Meghana 

[Meghana_10]

Hi @Gabriel_Z88, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Meghana 

[Gabriel_Z88]

Guys, I really need your help.
The device is not cheap, it's an investment to help me handling my day with a lot of calls without cables on my way, and the only way I can use it is using the cable.

The headset take a long time to charge completely using my notebook, and the Buetooth simply doesn't work, I could never connect it since I bought it (more than a month).

Can you guys call me? Reach me by WhatsApp? Communicating by posts does not work.

[Meghana_10]

Thank you so much for your response @Gabriel_Z88

Please let us know if the above provided troubleshooting steps were performed to resolve the issue. 

However, we're here to help you tackle the issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned and thanks for your patience! 

Regards, 

Meghana