• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
HP Recommended
Voyager Free 60+ UC USB-C

I try to connect the audio jack with usb-c cable with my voyager free 60 UC. The device detected that it is BT transmit once i plug in the cable but i can't select "Begin Streaming" nor the audio is streaming. I don't hear anything. I tried to change to another cable and the result the same. 

 

Please help

1 REPLY 1
HP Recommended

Hello, @vapid, and welcome to the HP Poly community.

I am sorry to hear that you are facing issues with the Poly Voyager Free 60 UC.

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?

1. Could you please restore the earbud settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made.
2. Could you please set the earbud as the default in the sound settings of the PC?
3. Could you please try with any other soft phones and check if the issue persists?
4. Could you please try it with a different mobile phone or a PC?

Regards,
Meghana

my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.