Cannot stream BT using the audio jack-usbc cable

[vapid]

I try to connect the audio jack with usb-c cable with my voyager free 60 UC. The device detected that it is BT transmit once i plug in the cable but i can't select "Begin Streaming" nor the audio is streaming. I don't hear anything. I tried to change to another cable and the result the same. 

Please help

[Meghana_10]

Hello, @vapid, and welcome to the HP Poly community.

I am sorry to hear that you are facing issues with the Poly Voyager Free 60 UC.

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?

1. Could you please restore the earbud settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made.
2. Could you please set the earbud as the default in the sound settings of the PC?
3. Could you please try with any other soft phones and check if the issue persists?
4. Could you please try it with a different mobile phone or a PC?

Regards,
Meghana