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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-27-2023 08:08 PM - last edited on ‎08-28-2023 02:38 PM by Moderator

HP Recommended
Product: voyager focus 2

When using my Voyager Focus 2, computer audio quality significantly decreases when on a call. The call sounds great, but everything else sounds muffled.

Category:
1 REPLY 1

‎08-30-2023 10:17 AM

HP Recommended

Hello, welcome to the HP Poly community.
1. Please check if you have plugged in the USB dongle to the PC and it is working. 
2. Please install the Poly Lens application and check for firmware updates and update them.
3. Please restore the settings to default on the Poly Lens application and switch off and switch on the headset to save the changes done on the application. 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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