Left ear bud won't charge model Hp10J

[Kris183]

Hi, I have a pair of HP H10J earbuds, and the left earbud won’t stay on—it powers off immediately even after charging for 2 days. The right one works perfectly and shows 100% charge. I couldn’t find a serial number anywhere on the case or the earbuds, but I do have the model number and part number if that helps. Can you assist with a warranty check or possible replacement? Or help possibly fix the issue

[Kuroi_Kenshi]

Hi @Kris183,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your earbuds!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Charging Contacts:

• Ensure that both the charging contacts on the earbud and the charging case are clean and free of debris, as this could prevent effective charging.

Verify Proper Placement:

• Double-check that the left earbud is properly seated in the charging case, with the charging pins aligned correctly. Sometimes a misalignment can prevent charging.

Reset the Earbuds:

• Try resetting the earbuds if applicable. This can sometimes resolve power and connectivity issues. Refer to the user manual for reset instructions specific to your model.

Alternate Charging Cable/USB Source:

• Use a different charging cable or port to ensure the issue is not related to the power source.

Update Firmware:

• If your earbuds have associated software or apps, check for firmware updates, which might address charging-related issues.

Cross-check Battery Health:

• If possible, check battery health via any app provided by HP for monitoring device status to ensure it is not a software-related issue.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kris183]

Hello, I apologize for the late response but I appreciate your patience. I've tried every one of those solutions except the last two because my earphones didn't come with an app to update or check it's battery and just not not even an hour ago my right ear bud is doing the same as my left

[Kuroi_Kenshi]

Hi @Kris183,

Thank you so much for the update! I know how frustrating this can be, especially now that both earbuds are affected. 😞 Since you've already tried all the basic troubleshooting steps and there's no companion app for firmware updates, this definitely looks like a deeper hardware issue.

At this point, we strongly recommend visiting your nearest HP Authorized Service Center.

They'll be able to:

Physically inspect the earbuds and charging case.

Run diagnostic tests.

And if it's still under warranty, they can process a replacement or repair right there for you.

You can locate your nearest service center here:
HP® Service Center Locator - India | HP® Support
(Just enter your location to find the one closest to you.)

Make sure to carry:

Your purchase proof (invoice/receipt),

The model/part number of the earbuds,

And the earbuds along with the charging case and cable.

Take care and wishing you a smooth fix ahead!

Best regards,