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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎06-15-2023 06:57 AM

HP Recommended

I've had this problem with my headset for 2 days. When I start it goes into pairing mode. I can leave it for hours in pairing mode and nothing happens. It won't connect to my iphone. I can't connect to my phone.
Before you tell me to forget the device, I've already done that and it's useless. Still in pairing mode.
On the iPhone I forget the device, I restart the headset, it goes back into pairing mode and I can connect it to the iPhone. But the next time I restart my headset it no longer connects.

Has it happened to someone? Could you solve it?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.