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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi,

 

I've just bought a Voyager Focus UC headset (PN 202652-104) and I can't pair it with the BT600. I've tried it both on another computer and on Playstation with no success.

 

I've tried a few troubleshooters:

- reinstalled the sound drivers

- switching the headset to pairing mode and then clicking on the small button on the BT600 (the lights started blinking blue and red but no success)

- I closed the MS Teams and tried the same steps

- I installed the Plantronics HUB but when I try to update the firmware I got a Windows message saying the USB device is not recognized

 

I'm running Windows 10 x64 20H2 version.

 

What else can I do?

 

Thank you.

3 REPLIES 3
HP Recommended

Hello @MiguelB ,

 

Welcome to the Poly Community.


I suggest you give our Support Team a call and then return here to update the community on the solution.

 

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you Steffen.

 

I've tried before posting here. I've tried two different phone numbers but couldn't reach to anyone. Can you please confirm me which number should I call?

 

Thank you one more time.

HP Recommended

Hello @MiguelB 

 

usually using https://www.poly.com/support/contact gets you to your local support team.

 

Alternatively, there should be a way to use Email as well.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.