No ANC on new vfocus2

[TerryGrace]

I have a new vfocus2 that anc does not work on. I can hear background noise around me at the same level whether anc is off, set to 1 or 2. I have updated the firmware, tried with dongle, bluetooth only and wired only. I have also tried it on a different laptop and by completely draining tge battery. Seems to be a common issue. Is there a fix? I need a headset that works with Teams (mute, unmute, answer, hold calls) while away from.my computer and blocks noise around me so I can concentrate on my work. 

[M_Salman]

Hello @TerryGrace, Welcome to the HP Poly Support Community.

Thank you for reaching out with your query regarding the Poly device.
 

I'm sorry to hear you're experiencing issues with your Voyager Focus 2 headset. I completely understand how important it is for your headset to function properly, and I appreciate you taking the time to share the troubleshooting steps you've already performed.
 

To further assist, I’d recommend trying the following additional steps:
 

1. Set as Default Device: Please ensure the headset is set as the default audio device on both your PC and any softphone applications you’re using.
2. Reset the Headset: Perform a reset of the headset using the Poly Lens application on your PC.
    

These steps often help resolve persistent issues. Please give them a try and let us know if the problem continues—we’re here to help

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[TerryGrace]

The vfocus2 is my default device. Resetting to factory defaults did not help. Note this issue is with headphones anc, not the mic anc.  When in a noisy office environment, I can hear my coworkers at the same volume level with anc set to off, 1 or 2.  Returned your 4320's because they didn't support anc and replaced with the more expensive vfocus2 specifically for anc support. From your product page:

Your focus zone

Loud and distracting background is just gone with 3-levels of advanced digital hybrid ANC.

[M_Salman]

@TerryGrace ,

We're here to help you tackle that issue you are facing with the headset Don't worry, we've got your back!

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.

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We're looking forward to helping you resolve this issue!

Stay tuned, and thanks for your patience!

Regards,
Salman