POLY 5200 VOYAGER

[HDINK2]

My Bluetooth says 1 hour talk time I can't seem to get anymore than that.  Is the battery not charged enough or is it defective. I've charged it overnight.

[M_Salman]

Hello @HDINK2, Welcome to the HP Poly Support Community.

Thank you for reaching out with your query regarding the Poly device.
 

I'm sorry to hear you're experiencing issues with your Voyager 5200 headset. I understand how important it is to have your headset working reliably, and I’m here to help you get it back to optimal performance.
 

Please follow the troubleshooting steps below to test and potentially resolve the issue:
 

• Verify and update the headset firmware using the Poly Lens application on your PC.
• Fully drain the headset battery, then recharge it completely before testing it again.
• Disable or reset the wearing sensors using the Poly Lens application.
• Perform a full headset reset via the Poly Lens application on your PC.
   

Once you've completed these steps, please test the headset and let us know if the issue persists. We're here to support you every step of the way.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @HDINK2,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[M_Salman]

Hi, 

I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman

[M_Salman]

@HDINK2,

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,

Salman