Plantronics 4210 headset control buttons do not work

[Gaudette2]

Headset buttons do not work with Ring Central.    Was not a problem before replacing the headset (same model).

[M_Salman]

Hello @Gaudette2 , Welcome to the HP Poly Support Community.

Thank you for reaching out regarding your Poly device.
 

I’m sorry to hear about the issue you’re experiencing with your Voyager 4210 headset. I understand how important it is for your headset to function properly, and I’m here to help you get this resolved. Please follow the troubleshooting steps below and test the headset after each step:
 

• Update the headset firmware:
  Connect the headset to your PC and use the Poly Lens application to check for and install any available firmware updates.
• Verify softphone settings in Poly Lens:
  Open the Poly Lens application and ensure that the correct softphone is selected under the application settings.
• Confirm default audio settings:
  Make sure your PC and your softphone have the Voyager 4210 set as the default input and output audio device.
• Reset the headset:
  Using the Poly Lens application on your PC, perform a headset reset to restore default settings.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @Gaudette2 
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[M_Salman]

Hi @Gaudette2, 

I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman

[M_Salman]

Hi @Gaudette2 

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,

Salman