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‎08-23-2023 03:11 AM

HP Recommended
Operating System: Other

Hi,

 

I attempted to updated my Plantronics/ Poly Voyager Focus to the latest firmware this morning while connected to my MacBook via USB cable. After the update process was completed in the Poly Lens app, the headset immediately showed as "Not Connected" and now appears to be completely dead! No reaction when I toggle the on/off button, no "connected" audio announcement, no light, nothing. Battery was and is fully charged. Any idea how to fix this please? Is there a combination to push on the headset to reset it?

 

Firmware was 713 and update was for 715 or 716 I think (can't see it anymore, since my headset is dead).

 

Thank you!

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1 REPLY 1

‎08-23-2023 12:25 PM

HP Recommended

Hello, welcome to the HP Poly community.
I am extremely sorry for the trouble caused to you with the headset. Please let us know the country you live in so that we can help you. 

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