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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎11-12-2023 06:47 PM

HP Recommended
Product: Voyager 4200 OFFICE

The call clarity of the Poly 4245 is poor.  the sound has a slight static. and i often ask callers to repeat what they're saying to me.   I have no clarity issues with other Bluetooth devices being used in my office.  Anyone have ideas as to why call clarity is poor.  

3 REPLIES 3

‎11-14-2023 11:15 AM

HP Recommended

Hello Hwhitley, welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Voyager 4245.
Could you please try a few troubleshooting steps and let me know if it helps?
1.  Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. If adjusting the distance doesn’t help, your headset is going out of range, move closer to the base. 
2. Position Your Base:
The minimum recommended separation between your desk phone and the base is 6 inches. The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.
NOTE Headset cradle may vary, but function is the same.
3. Please install the Poly Lens application and check for firmware updates and update them. Once done please switch off and switch on the headset to save the changes made.

Regards,
Meghana

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‎11-29-2023 09:33 AM

HP Recommended

I have tried ALL of the recommended steps to alleviate the issue, but none of this corrects the problem. 

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‎11-30-2023 10:32 AM

HP Recommended

Thank you so much for the update.
I request you to please reach out to Poly customer support at 800-985-9815 for further warranty and replacement related queries. 

Regards,
Meghana

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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