Poly Savi 8410/8445 Issues

[JasonLayer3]

I have a customer using a Poly Savi 8410/8445 and when they access a Zoom meeting, the meeting says that it can't find or recognize the mic at first.  We run a test and it immediately finds it again and works, close out of the zoom meeting and try again, same issue.  Once we have done this 2 or 3 times, it doesn't come up with the same issue again until we restart the computer.  The customer already has the Poly Lens application on their computer and so the headset firmware/drivers are up to date.  I've turned off the additional sound settings in Windows as well.  What can be done to have Zoom immediately recognize the mic?

[M_Salman]

Hi @JasonLayer3, Welcome to Poly HP Support Community.  
 
I'm sorry to hear you're experiencing issues with your Savi 8400 series headset — I completely understand how important it is to have your headset functioning reliably.
 

To help resolve the issue, please try the following troubleshooting steps:
 

1. Set the headset as the default device within the Zoom application.
2. Ensure Zoom is updated to the latest version available.
3. Open the Poly Lens application, go to Settings > Softphone, and make sure Zoom is selected as the active softphone.
4. If possible, please test the headset with a different softphone and PC to help isolate whether the issue is with the headset or the current setup.

If the issue still persists, I would request you contact our HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman