Poly Voyager 4310 and 3CX support

[Lukswa]

My Voyager 4310 (firmware 0.0.2134.3260) using the BT700 (firmware 0.0.1122.4724) works as a headset with 3CX softphone ok so far as the headset speaker and mic work but the answer button doesn't work. I have followed the instructions as per 3CX Windows Softphone Beta: Poly & Scheduled Conferencing and have also downloaded and tried this with both 3CX and 3CX Beta (version 20.0.990.0) apps from the Microsoft store and regardless of what I try I can't use the answer button on the headset to answer calls. 

I have also tried this with a Blackwire 8225 (firmware 1.1166.73.2016) and am experiencing the same issue. Anyone have any ideas on how to fix this?

[Meghana_10]

Hello @Lukswa, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly device.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please let us know the 3CX softphone model that you have?

However, it is essential that the 3CX softphone and its version strictly align with the compatibility guide provided below. Additionally, the SDK must be enabled in the Plantronics Hub application to ensure that the remote answer function operates correctly.

Please refer to the link below for the softphone compatibility details and supported versions.
HEADSET SUPPORTED SOFTPHONES | HP® Support
 

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Lukswa]

Hi @Meghana_10, I checked the article you linked however I'm not sure if it's out of date as 3CX v16 has been end of support for a long time and v18 went end of support end of last year. v20 is the current version.

[Meghana_10]

Thank you so much for the response. @Lukswa.

I regret to inform you that the 3CX softphone version should be as mentioned in the compatibility guide for all the features to work efficiently. 

However, I will check and verify and let you know if there is anything else that we can do to resolve the issue.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @Lukswa

We haven’t heard from you; this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to let you know that the 3CX softphone version should be as mentioned in the compatibility guide for all the features to work efficiently. 
 

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana

[Meghana_10]

Hi there! @Lukswa

We haven’t heard from you; this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[Meghana_10]

@Lukswa Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you—just a message away!

Take care and stay fantastic!

Regards,
Meghana