Poly Voyager Focus 2 - newer Model - ANC not working

[natcat7]

A Colleuage asked me why his ANC isn't working. I checked his Software and looked if he turned ANC up. Both options didn't help.
He also said by an older Headset with the same type (Voyager Focus 2) the ANC worked perfectly.

Can someone help me with that 🙂 

[M_Salman]

Hello @natcat7, Welcome to the HP Poly Support Community.

Thank you for reaching out with your query regarding the Poly device.
 

I'm sorry to hear you're experiencing issues with your Voyager Focus 2 headset. I completely understand how important it is to have your headset functioning reliably, and I’m here to help you get it back to optimal performance.
 

Please try the following troubleshooting steps using the Poly Lens application on your PC:
 

• Check and update the firmware to ensure your headset is running the latest version.
• Disable or reset the wearing sensors, as they may occasionally affect performance.
• Ensure the ANC (Active Noise Cancelling) setting is set to 'High' for maximum noise cancellation.
• Perform a full headset reset via the Poly Lens application.
   

Once you’ve completed these steps, please test the headset and let us know if the issue persists. We're here to support you every step of the way.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @natcat7,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[natcat7]

I still don't know if it worked, because my colleguage isn't replying to me. He asked me to ask here for a solution.

[M_Salman]

Thank you for your response, @natcat7 

 Could you please check with the user of the headset and confirm whether the issue has been resolved? This will help us determine the next steps and provide further assistance, if needed.
 

We appreciate your support and look forward to your update.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[vinu14]

Hi. I am facing the same issue. I tried ordering two headsets from Amazon and i am facing the same issue. The ANC for the speaker do not seem to be workign as expected. Please help. I tried below troubleshooting tips
1) disable/reset wearing sensor

2) updated to the latest version in poly lens app

3) tried factory reset for the device and turned it on and off. 

I am connecting it using the dongle provided. Also tried on iphone through bluetooth. Also tried on a different workstation at my office. This probelem is still there. please help

[natcat7]

My Colleguage said it didn't help. He tried that before. 
Other Solutions??

[M_Salman]

@natcat7,  @vinu14 

We're here to help you tackle the issue Don't worry, we've got your back!

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.
 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue!

Stay tuned, and thanks for your patience!

Regards,
Salman