Poly Voyager Focus 2 unable to connect for audio output on Windows 11

[AlbertLam]

My Poly Voyager Focus 2 headset can connect to my Windows 11 laptop via bluetooth directly with both mic & audio for a short while, in less than a min, the audio output no longer get connected, and only showing as 'Bluetooth mic' on the bluebooth device list. 

I've tried to disconnect and reconnect again, but still the same behavior repeat everytime. 

[M_Salman]

Hi @AlbertLam, Welcome to the Poly HP Support Community.  
 
I’m sorry to hear about the issue you’re facing with the Voyager Focus 2 headset. I completely understand how important it is for the device to work flawlessly. To help resolve the issue, I kindly ask you to follow these troubleshooting steps and test the headset:
 

1. Verify and update the firmware for both the headset and the BT700 using the Poly Lens application on your PC.
2. If you are using a docking station, please connect the BT700 directly to your PC instead.
3. Ensure the headset is set as the default device on both your PC and softphone.
4. Reset the headset using the Poly Lens application, then re-pair it with the BT700 and test again.
   
    

If the issue still persists, I would request you contact our HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or if it solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman