Poly Voyager Free 20 will not stay paired to my phone

[dcheck]

My Poly Voyager Free 20 will not stay paired to my phone. After successfully connecting the buds will not connect after returning to case. Restarting phone does no good. Error msg appears when trying to to connect in Bluetooth Settings PIN doesn't match. I have tried everything I can think of.

Firmware is ALL up to date.

Re Paired after removing. Restarting phone, removing Poly buds from phone bluetooth, etc. Only solution is to reset all and start over. Pairs once, then never reconnects.

I am very experienced with Tech, have other Bluetooth buds of different brands (Anker, Jabra) and have tried everything.

[M_Salman]

Hi @dcheck, Welcome to the Poly HP Support Community.  

I’m sorry to hear about the difficulties you’re experiencing with the Voyager Free 20. I completely understand how essential it is for your device to be functioning properly. Since you’ve already taken the necessary troubleshooting steps, it seems that the device may unfortunately be defective. I would request that you contact HP Support to get the unit replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or if it solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman