Poly Voyager Legend 50 very slow

[gautelund]

I have been a user of the Voyager series for more than 15 years. I currently own two of the original Legend headsets, two 5200s and now a Poly Voyager Legend 50.

The Legend 50 is sooo slow. When I press the "main button", it reacts after a noticeable delay. This is a particular problem with the skip function in music, podcasts or e-books. Double-click for ahead, triple-click for back. Skipping back is just almost impossible, to time the three clicks to the brain-damaged slowness. Usually I tap too fast or too slow so that one of the clicks is taken as a single click and pause.

I seems like the CPU is just very slow, or some bad software error. Anyone else with similar problems?

I won't bother to return it, the price is not worth my time. I am hoping for a miraculous recovering while I use it sometimes as a backup to my 5200s.

Everything else about the headset is just OK - like it should when you are making a "new" product, a pseudo upgrade of a near perfect product, and your mission statement is just to not f*ck it up.

www.reddit.com/r/poly/comments/1l2gcni/poly_voyager_legend_50_so_slow/ 

[M_Salman]

Hi @gautelund, Welcome to the Poly HP Support Community.  

I'm sorry to hear you're experiencing issues with your Voyager Legend 50. I understand how important it is to have your headset working properly.
 

Kindly follow the troubleshooting steps below and test the headset:
 

1. Verify and update the headset firmware using the Poly Lens application on your PC.
2. Disable or reset the headset firmware using the same application.
3. Perform a full headset reset through the Poly Lens application.
    

If the issue persists after completing these steps, I recommend contacting HP Support. Our Support Engineers will be glad to assist you further.

You can reach HP Support by clicking the link below:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[gautelund]

I have already updated the headset and I also tried to reset settings through Lens.

[M_Salman]

Thank you for your response, @gautelund 

It seems like you have tried almost all the troubleshooting steps, and it looks like the headset is faulty. I would request that you contact HP Support to get the headset replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman