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‎02-06-2024 06:42 AM

HP Recommended
Product: HP EliteBook 840 G8 Notebook PC
Operating System: Microsoft Windows 11

Hi Team,

 

i am facing issue in Poly Bluetooth headsets battery back issue and some cracking issue ,
pls help me to fix the issue or replace the headsets

 

Thanks & Regards,

A Arul Das........A.

5 REPLIES 5

‎02-06-2024 06:54 AM

HP Recommended

Hello, @das15, and welcome to the HP Poly community.

Could you please let me know the make and model of the Poly device that you are facing an issue with so that I can assist you better?

Regards,
Meghana

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‎02-06-2024 07:39 AM

HP Recommended

Hi Team,

 

Pls find the below details,

 

make:- Voyager Focus UC

model:- Poly BT700

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‎02-06-2024 08:13 AM - edited ‎02-06-2024 08:14 AM

HP Recommended

Hello, @das15, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly Voyager Focus UC.

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?
1. Could you please try charging the headset with a different charger and power source?
2. Could you please check for firmware updates and update them in the Poly Lens application?
3. Could you please drain the battery of the headset completely, charge it once again to 100, and then switch on the headset and check if the issue still persists?

Also, please elaborate on the headset cracking issue.

Regards,
Meghana

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‎02-08-2024 02:51 AM

HP Recommended

1. Could you please try charging the headset with a different charger and power source?  I have tried with different charger and power source same issue. 

2. Could you please check for firmware updates and update them in the Poly Lens application? latest firmware updated.
3. Could you please drain the battery of the headset completely, charge it once again to 100, and then switch on the headset and check if the issue still persists? Battery drain is done for 3times still same issue,

 

In any Metting I can hear cracking sound when someone speaking.

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‎02-08-2024 06:40 AM

HP Recommended

Thank you for the update, @das15 

It seems like you have tried almost all the troubleshooting, and it looks like the dongle is faulty. I would request that you contact HP Support to get the headset replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

 

https://support.hp.com/us-en/poly

 

Regards,

Meghana

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