Poly voyager 5200 unmutes itself.

[pitchy92]

My poly voyager 5200 unmutes itself when a call comes in. I have the sensors turned off, the system is updates. 

What other things can I do to try to correct this? Uninstalling / reinstalling is not an option as it is on a restricted computer. 

[M_Salman]

Hello @pitchy92, Welcome to the HP Poly Support Community.

Thank you for reaching out with your query regarding your Poly device.

I'm sorry to hear that you're experiencing issues with your Voyager 5200 headset. I completely understand how important it is to have your headset working reliably, especially in day-to-day communication. I'm here to help you troubleshoot and get it back to optimal performance.

Please try the following steps:

1. Verify and update the headset firmware using the Poly Lens application on your PC.
2. Disable or reset the wearing sensors through the Poly Lens application.
3. Ensure the headset is set as the default audio device on both your PC and softphone application.
4. Perform a full reset of the headset using the Poly Lens application.

These steps often resolve most performance-related issues with the headset. Once you've completed them, please test the device and let us know if the issue persists—we are here to support you every step of the way.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @pitchy92,
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[M_Salman]

@pitchy92, I hope this message finds you well. 
 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,

Salman

[M_Salman]

@pitchy92 ,

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,

Salman