Repairing a boom mic on a Voyager FOCUS UC B825 M USB-A

[gschmidt]

The boom mic on this headset cuts in and out or stops working completely when you move it. Is there a way to get this repaired as HP only offers warranty support...not repairs. I feel wasteful tossing it because everything else on it works fine.

[Meghana_10]

Hello gschmidt, welcome to the HP Poly community.
Unfortunately, Poly does not support repairs. 

Could you please follow a few troubleshooting steps and let us know if it helps?
1. Reset sensors:
You may need to reset the sensors if they are not working as expected. 
There are two ways to reset the headset sensors. Choose: 
• With your headset powered on, charge your headset on the charge stand for 10 seconds 
• Press and hold both the Mute and Play/pause buttons for more than 4 seconds until the LEDs flash purple twice, being careful to not touch the earcup padding or allow it to come in contact with surfaces 
Disable sensors:
You can disable your headset smart sensors several ways: 
• Manage sensors through Plantronics Hub software Mute/unmute Mute on reminder* OpenMic Volume Play or pause music Track selection Use sensors 10 
• Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. Repeat to reactivate; the LED flashes purple then blue.
2. Could you please restore the settings to default on the Poly Lens application?
3. Could you please check for any firmware updates and update if there are any?
Once done please switch off and switch on the headset to save the changes made.

Regards,
Meghana