The unit is dead

[AJAYKUMAR96]

Kindly note we are facing an issue with one of the Voyager 5200 (SN: 2MJM3C) that seems to have a hardware defect which is contributing to the poor quality calls. Attaching images for reference and below steps that have been taken:

- The Voyager 5200 headset and BT700 dongle are updated to the latest version from the Plantronics Hub. 

- The user who is using the new Voyager 5200 reported having poor quality calls in most calls. It will sound like the end user is speaking underwater or the sound will cut in between the conversation.

- We tried to factory reset the Voyager 5200 from the mobile app, Poly Lens, and re-paired it to the BT700 dongle and tested it from our side for two days, and we are experiencing the same issue as the end user report regarding the mic.

- We tested using the Voyager 5200 headset via blue tooth connectivity without the dongle and the issue is the same. 

We have updated the unit with the latest firmware, And tried to do factory reset as well and issue still persist.

This bears reference to Case Number 5115407797

Product Description:	Voyager 5200 UC USB-A
Product Number:	7K2F3AA
Serial Number:	2MJM3C
Case Subject:	UAE/V5200 UC/ poor quality in calls and voice is breaking

[SteffenBaierUK]

Hello @AJAYKUMAR96 ,

your post was marked as Spam and had to be manually released.

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Best regards

Steffen Baier