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We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
Locked

‎09-09-2023 09:42 AM

HP Recommended
Operating System: Other

I have to Voyager FOCUS UC wireless headsets and both are not updating the firmware. I have the Plantronics hub application downloaded and installed. I have also tried to uninstall and reinstall the app thinking it was the issue, but no. Both headsets were not having issues with updates before. When I try to update, it asks me to connect using a USB cable, and I did, multiple times, with 2 different USB cables.

1st SN: ACENUM AH D9

2nd SN: AJ2G06 AM H0

Tags (1)
1 REPLY 1

‎09-11-2023 02:05 PM

HP Recommended

Hello RalphJHC, welcome to the HP Poly community.
Please uninstall the Plantronics Hub and install the Poly Lens application. 
Once done please connect the headset to the PC via the USB cable and check if you can update the firmware.

Regards.
Meghana
 

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