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11-22-2022 09:50 AM
I have about 30 of these units - about 2 years old. 4220 headset with the Voyager Base CD. During Teams calls - the headset loses incoming and outgoing audio. Battery is at 75%
If I'm in an office, I can change the devices. If I'm in a more public space, I will need to leave the call and rejoin - and audio is restored.
Software Version: 614 on headset and 438 on base. Lens version 1.1.21
I've put in one ticket on one unit thus far - and Poly Support indicated that they'd send a new unit, but are out of stock (which is odd since it's in reseller stock).
Any ideas on dealing with this issue?
11-22-2022 10:35 AM
A reseller may have brand new hardware in stock to sell but an RMA comes from Poly stock and this may be depleted.
Please bear with us
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN