• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Be the first to explore and join the conversation on our brand-new Poly Support Community Blog, Click here It's live now!!
HP Recommended

I've recently got this headset, and it's been a real pain to use. Running Windows 10, and having downloaded Lens and updated the headset and USB receiver firmware, it still continues with the same issue - make or receive a call and the connection is lost, red flashing light on the headset.
It does work sometimes, regardless of whether I switch off the headset between calls or not, but at least once a day, I take a call and the headset is flashing red and there is no connection. Sometimes switching the headset off and on again is enough, other times, it needs the USB receiver to be removed and re-inserted to work again.

I've been sent another headset (4310) to try but before I start to use that, I'd like to see if I can get this one working as it's more comfortable with the dual earpieces.

Thanks

Martin

 

1 REPLY 1
HP Recommended

FYI Seeing the same issue with the 4310.

Are there any known issues with these headsets on Win10 Enterprise (12th Gen Intel(R) Core(TM) i7-12800H 1.80 GHz, 32GB RAM)?

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.